| Question 1: | Is Insight compatible with version 4 firmware? |
|---|---|
| Answer: | You can enrol v4 panels into Insight, but you cannot edit programming, fetch review or control items until the panel is upgraded to v5. |
| Question 2: | Will Insight ever provide full support to version 4 panels? |
| Answer: | No, because Insight requires the Insight comms task, which was introduced in v5. |
| Question 3: | Is there a Windows 95/98/ME/3.1/DOS version of Insight in the works? |
| Answer: | No, there are no plans for Insight to support these platforms. |
| Question 4: | If I uninstall Insight, do I lose my database? |
| Answer: | No, your database is preserved, even if you reinstall Insight. |
| Question 5: | Can I import my PCDirect or WinDirect client databases? |
| Answer: | No, Insight cannot import PCDirect or WinDirect databases. |
| Question 6: | What are the differences between the Lite, Professional and Demo editions? |
| Answer: | Insight Lite is available to certified Inner Range technicians only. It includes Insight Edit and Insight Review. Insight Professional is a commercial package for end customers. It adds reporting, operator permissions and graphical floorplans. Insight Professional Demo is the same as Insight Professional, with the following restrictions: operator passwords are ignored, you can only see five items of each type (doors, areas etc.) and you are logged off after two hours. |
| Question 7: | I can't open the Insight User Guide. What software do I need to read it? |
| Answer: | To open the User Guide, download Adobe Acrobat Reader. |
| Question 8: | Does this version of Insight support the Inner Range Ethernet UART board? |
| Answer: | Yes. |
| Question 9: | Does the demonstration version require a hardware key? |
| Answer: | Yes. The demonstration version requires a hardware key. |
| Question 10: | Are the hardware keys used by the Professional and Demonstration editions interchangeable? |
| Answer: | No. The Professional and Demonstration editions use different hardware keys. |
| Question 11: | How can I get Lite and Professional to work on the same workstation? |
| Answer: | You must first uninstall Insight Lite. If you want to keep the database, after the uninstall locate the Insight directory (normally C:\Program Files\Inner Range) and rename the Insight folder to InsightLite. Then install version 1.0.1 (or later) of Insight Lite and Professional. |
Description: When a pop-up message appears informing you of panel status, it appears once for every Insight module that is running. Due to Windows behaviour, this makes the taskbar flash for each module that is in the background.
Solution/workaround: Open each module, and click OK to dismiss the message.
Description: The Insight Server Tool doesn't work properly if the active Windows user doesn't have administrator privileges. This is a known issue that will be resolved in a future release.
Solution/workaround: Ignore the icon displayed by the Insight Server Tool if you are not logged on to Windows with administrator privileges.
Description: This is a known issue that will be fixed in a future firmware release.
Solution/workaround: Ignore comparison failures on air conditioner records.
Description: The panel does not break the connection when it is defaulted. This may be fixed in a future firmware revision.
Solution/workaround: If you want to default a panel, make sure you disconnect it in Insight first.
Description: This problem occurs if the client is logged in without Windows administrator privileges.
Solution/workaround: Log in to the client computer with Windows administrator privileges. Change the server address in Launch Pad client options. Then log in as the regular user account.
Description: This problem will occur if the hardware lock drivers are not installed.
Solution/workaround: Ensure that the hardware lock is installed, and the red LED is illuminating. If necessary, manually install the hardware lock drivers off the Insight CD.
Description: If an operator chooses 'auto-connect' and the serial path fails but the modem path succeeds, Insight appears to be connect but the connection is 'bad'.
Solution/workaround: To connect via modem do not use 'auto-connect', choose connect->internal modem. This will be fixed in a future release.
If you are upgrading to Insight V2.0 and panel firmware (or defaulting your existing firmware) at the same time the following information is for you.
Upgrade Insight first and only upgrade the panel firmware when instructed to as detailed below.
If your existing panel version allows RF Modules/RF Fobs, Insight V2.0 will detect it.
With the release of Insight Professional V1.4, the Insight multi workstation (multi client) licensing scheme has been refined, and now workstation licenses are locked to individual PCs.
Upon the purchase of Insight Professional, Insight is only accessible from the server workstation and the license expires after 30 days. Upon registering Insight Professional, customers are issued with a Professional license and one workstation license. This will allow Insight to be accessed from the server workstation and one additional workstation. (These connections are not allowed simultaneously.)
If you require additional workstation licenses or a floating license please contact Inner Range.
If you are upgrading from previous versions of Insight Professional to version 1.4 you will need to contact Inner Range to obtain the free workstation license, or else Insight will only be accessible from the server workstation.
Once you have client licenses you cannot change the server computer without first requesting a removal license key from Inner Range. This will synchronise the client licenses on the new server.